Ordering Information 

To Place an Order, Distributor Inquiries, or Check on Order Status, Please Contact Metris East: 

Call (631) 451-0063,  or fax our toll-free fax line (866) 314-4905, or email us at sales@metrisinst.com 

Hours of Operation

Metris East (Sales & Service): 7:30 A.M. to 5:30 P.M. Eastern Time, M-F.
Metris West (Headquarters & Warehouse): 7:30 A.M. to 5:30 P.M. Pacific Time, M-F.

Prices, Terms & Conditions:

Discounts are available for quantity orders. Prices are in US dollars and are in effect the date of customer order and are subject to change without notice. Visa and MasterCard are accepted and preferred for small value orders and for prepayment terms. Payment via bank wire transfer can also be arranged.

Shipping

Prices are F.O.B. shipping point (Los Gatos, CA). UPS freight charges are added to the total online charge or invoice. All orders are shipped via UPS unless otherwise specified or requested.

Confirming Orders

When mailing confirming orders, please clearly label the order as a confirmation.

Quantity Discounts

Please contact our Sales Department (sales@metrisinst.com) for a quantity price quotation.

Return Merchandise

If you need to return a product, please contact Metris first. If you return a product during the Warranty period or for any reason within 30 days after purchase, Metris reserves the right to apply a restocking charge where applicable. Returned products must be packed in the original product package as originally shipped.

Design Changes

Due to advances in technology, some items may differ slightly from their description or appearance in the online catalog. Specifications subject to change without notice.

Warranty

Metris Instruments, LLC shall not be liable for any injury, loss or damage, implied or statutory, resulting out of the use or inability to use any item sold by us. Metris will replace or repair any item proved to be defective within 1-year from date of shipment. Before using our instrumentation the customer must determine the applicability of the product for its desired use and the user must assume all risks in connection with using it. Metris sells its products only under the Terms and Conditions stated above and will not be bound to terms and/or conditions stated by the purchaser in any offer, acceptance, or other contractual document. Placing an order or accepting delivery of an item shall be considered acceptance of Metris Terms and Conditions.